ABOUT COMPANY: One of the largest dry cleaning, laundry, and garment care operations in the United States. Headquartered in Las Vegas, Nevada.
ROLES HELD: Chief Operating & Financial Officer
FUNCTIONAL: General Management
CLIENTS SERVED INCLUDE:
➤ Contract negotiations and vendor commercial strategy for a multibillion-dollar retail merchandising department.
➤ Stand up operations including logistics, infrastructure, and sales and marketing engine for a D2C e-commerce retailer.
➤ Pre-acquisition due diligence, exit strategy planning, and operational improvement plan for a 30+ year old agricultural service provider and retailer.
➤ Business acumen and financial training for key managers of a PE-backed, middle-market consumer service provider.
➤ Newco venture strategic planning including market positioning, competitor analysis, organizational structure, financing, and go-forward recommendations.
ABOUT COMPANY: Largest specialty mattress retailer in the United States. Headquartered in Houston, Texas.
ROLES HELD: Director of Omnichannel Innovation & Research, Director of Omnichannel Optimization, Director of Field Optimization (Northern U.S. Division), Director of Strategy & Analytics (Northeast U.S. Division)
FUNCTIONAL: Commercial Excellence, Store Operations, Project Management, Managerial Finance, E-commerce Operations, R&D
KEY ACHIEVEMENTS:
➤ Key member of management team that transformed enterprise from bankruptcy and nearly billion-dollar loss to a nearly $1.5 billion revenue increase and an $800 million net income improvement in just 3 years.
➤ Oversaw build and launch of breakthrough consumer wellness app in partnership with a company whose technology was rated #1 by the New York Times.
➤ Organized company-wide infrastructure upgrade with IT department to reduce sales cycle time and significantly increase revenue capture.
➤ Drove forward reorganization of a division that subsequently posted substantial YoY revenue and EBITDA gains.
➤ Oversaw business development research and co-led innovation program management for company controlling ~20% of U.S. market share.
➤ Strategically allocated sales budgets resulting in significant annual cost savings.
➤ Orchestrated a test that uncovered a massive increase in unrealized annual sales.
➤ Drove forward major operating initiative that converted a historic cost center into a profit center.
➤ At CEO’s request, instituted a company-wide newsletter segment to promote enterprise vision.
➤ Managed a board-level strategic investment to generate a substantial return in value.
➤ Navigated emergency business continuity response during COVID including mass retail site closures, phased re-openings, and implementation of contactless retail program that stemmed revenue losses.
➤ Led competitor analysis exercises to both collect actionable data and train local field leaders to be more agile.
➤ Guided division during successful change management period due to Chapter 11 bankruptcy restructuring.
➤ Served on corporate Field SOP Committee and Safety Committee, as well as working groups that developed company-wide store operations standards, COVID field cleanliness protocols, and store labor forecasting models.
➤ Led division-wide NPS initiative to boost customer satisfaction.
➤ Advanced retail technology customer experience strategy to accelerate store modernization across the entire chain.
ABOUT COMPANY: Financial services advisory firm and venture capital incubator. Headquartered in Las Vegas, Nevada.
ROLES HELD: Managing Partner
FUNCTIONAL: General Management
KEY ACHIEVEMENTS:
➤ Led firm to become the #1 broker in the state for a Fortune 100 vendor partner.
➤ Constructed venture portfolio with position exposure including retail technology, consumer goods, and professional services.
➤ Navigated successful complex appeal with financial regulators in furtherance of commercial strategy.
ABOUT COMPANY: Nationally-distributed specialty beverage manufacturer, wholesaler, and D2C retailer. Headquartered in Las Vegas, Nevada.
ROLES HELD: Chief of Staff, External Affairs Manager
FUNCTIONAL: Commercial Excellence, Corporate Affairs, Project Management, Investor Relations, Facilities Management, IT
KEY ACHIEVEMENTS:
➤ Collaborated with Corporate Vice President of Sales to negotiate and close a private label deal that boosted overall annual revenue by more than 10%.
➤ Managed outside legal counsel through a complex, multi-year arbitration to successfully fend off existential threat to the company.
➤ Facilitated launch of new manufacturing facility that opened new revenue lines in one of the country’s most lucrative markets.
➤ Led recruitment efforts for other top management positions (direct reports to the CEO & President).
➤ Implemented HR systems including the first health insurance program in company history and a vendor solution that reduced payroll labor hours by 10%.
➤ Led major infrastructure upgrades at headquarters including IT systems, cybersecurity, and physical security.
ABOUT: Various roles in fields such as Facilities Management, Catering, Industrials, CPG, Public Affairs, and Financial Services.